Eric Chiffolo

Cloud Resume Challenge - ericchiffolo.com

March 2022

• Created a static resume website with S3 on a custom domain using CloudFront, Certificate Manager, and Route 53. Wrote infrastructure as code for the entire site, using AWS CDK with TypeScript. Setup CodePipeline to deploy code to S3 from a GitHub repository to create an automated CI/CD pipeline. Modified an HTML template and added a visitor counter using Python with a Lambda function triggered by API Gateway. Stored the visitor count in a DynamoDB table.

Corpay (formerly Paymerang), Cloud Engineer

April 2022 - March 2026

• Designed, deployed, and managed AWS infrastructure using AWS Cloud Development Kit (CDK) and Infrastructure as Code (IAC) with Typescript.
• Built automation scripts in Python, JavaScript, and Bash to streamline infrastructure provisioning, monitoring, and operational tasks, reducing manual intervention in routine workflows.
• Developed and maintained CI/CD pipelines using GitHub Actions and CodePipeline to deploy containerized microservices on ECS, enabling faster and more reliable releases for development teams.
• Created an alerting system using EventBridge and Lambda to route alerts from Connect, Kinesis Streams, and CloudWatch into Microsoft Teams, reducing incident response time.
• Authored and enforced least-privilege IAM policies and roles across 250+ users, conducting periodic access reviews to maintain security compliance.
• Identified and implemented AWS cost optimization measures, reducing unnecessary spend through resource rightsizing and reserved capacity planning.

Capital One, Technical Support Engineer

August 2017 - April 2022

• Provide phone and chat technical support for over 50,000 end-users, including Capital One employees, VIPs, third-party vendors, and contractors.
• Handle a high-volume of technical issues, with an 85% first call resolution rate, averaging 40-50 calls per day.
• Engage in advanced software and hardware issues which include: Microsoft SCCM Configuration/Repairs, VMWare Fusion/Horizon machine setup, Active Directory account access provisioning/entitlements, F5 VPN Network connectivity, Microsoft Outlook and G-Suite shared mailbox setup, and peripheral and mobile device (iOS/Android) support.
• Responsible for training new hires and interns via reverse shadowing to rapidly expand integration into the team.
• Authored knowledge base articles on common technical issues for the support team to reference.

CarMax, Solution Center Specialist (via Insight Global)

August 2019 - December 2021

• Utilized remote access tools to provide over-the-phone technical support for over 160+ locations.
• Collaborated with the Network Operations Center to proactively identify database, server, telecommunication, and power failures, leading to an increase in system availability.
• Analyze business-critical application errors with different departments to quickly identify and triage multi-user incidents for fast resolution.

CERTIFICATIONS

TECHNICAL SKILLS

Cloud & IAC: AWS (EC2, VPC, CDK, Lambda, ECS, ECR, EventBridge, IAM, CloudWatch, CodePipeline, S3, Route 53, DynamoDB, RDS, CloudFront, API Gateway, Certificate Manager, SNS, SQS, Secrets Manager, Systems Manager), GCP, Terraform

Tools & Languages: GitHub Actions, Docker, Python, TypeScript, JavaScript, Bash, ServiceNow

Systems: VMware, Active Directory, Windows Server, Linux, macOS