PROJECTS
Cloud Resume Challenge - ericchiffolo.com
March 2022
- Created a static resume website with S3 on a custom domain using CloudFront, Certificate Manager, and Route 53. Wrote infrastructure as code for the entire site, using AWS CDK with TypeScript. Setup CodePipeline to deploy code to S3 from a GitHub repository to create an automated CI/CD pipeline. Modified an HTML template and added a visitor counter using Python with a Lambda function triggered by API Gateway. Stored the visitor count in a DynamoDB table.
EXPERIENCE
Paymerang, Cloud Engineer
April 2022 - Present
- Design, deploy, and manage AWS infrastructure using AWS CDK and Infrastructure as Code (IAC) with Typescript.
- Automate cloud infrastructure tasks and workflows by developing scripts in Javascript, Python, and Bash.
- Orchestrate the creation and upkeep of efficient CI/CD pipelines with GitHub Actions and Code Pipeline, accelerating code deployment cycles and boosting developer productivity.
- Developed an alerting system integrating AWS EventBridge and Lambda to channel alerts from AWS services like Connect, Kinesis Streams, and Cloudwatch to Microsoft Teams, greatly improving incident response time.
- Author and implement secure IAM policies and roles for 250+ users to enforce the principle of least privilege, significantly enhancing system security.
Capital One, Technical Support Engineer
August 2017 - April 2022
- Provide phone and chat technical support for over 50,000 end-users, including Capital One employees, VIPs, third-party vendors, and contractors.
- Handle a high-volume of technical issues, with an 85% first call resolution rate, averaging 40-50 calls per day.
- Engage in advanced software and hardware issues which include: Microsoft SCCM Configuration/Repairs, VMWare Fusion/Horizon machine setup, Active Directory account access provisioning/entitlements, F5 VPN Network connectivity, Microsoft Outlook and G-Suite shared mailbox setup, and peripheral and mobile device (iOS/Android) support.
- Responsible for training new hires and interns via reverse shadowing to rapidly expand integration into the team.
- Authored knowledge base articles on common technical issues for the support team to reference.
CarMax, Solution Center Specialist (via Insight Global)
August 2019 - December 2021
- Utilized remote access tools to provide over-the-phone technical support for over 160+ locations.
- Collaborated with the Network Operations Center to proactively identify database, server, telecommunication, and power failures, leading to an increase in system availability.
- Analyze business-critical application errors with different departments to quickly identify and triage multi-user incidents for fast resolution.
CERTIFICATIONS
AWS Certified Solutions Architect - Associate (SAA-C02). Certification ID: 8T58Y8RLPBQ1Q9WY
Microsoft Certified: Azure Fundamentals (AZ-900). Certification ID: I160-2348
TECHNICAL SKILLS
Operating Systems: macOS, Linux, Windows 7/10/11
Software/Platform: AWS CDK, Terraform, Git, Github Actions, Docker, Kubernetes, Active Directory
Protocols: LAN/WAN, DNS, DHCP, RDP, LDAP
Languages: Typescript, Javascript, Python, Bash